Setup

To set up and configure Complaint Management, use these steps:

To	Go to
Set up general Complaint Management functionality after installing the app	Set up Complaint Management
Create Complaints Types	Specify complaint types
Set up the template for the email text	Set up the email template
Set up default actions that can be taken when solving a complaint	Set up Complaint Actions
Set up reasons for why the complaint has the status Waiting	Set up Waiting Reasons