Table of Contents

Set up Complaint Management

To set up the module, follow these steps:

  1. Select the Search icon, enter Complaint Setup, and then choose the related link.

  2. In the setup page, configure the necessary No. Series by setting up the Attachment Nos. and Complaint Nos. fields.

  3. The Complaint Mandatory option determines whether a complaint must be created for every Sales Return Order and Sales Credit Memo.

Note

For Sales Credit Memos, this only applies to Item lines that are not associated with a Return Receipt.

  1. The Editor field contains the default text used for emailing the complaint when using Send by Email action from a Complaint Card. You can easily customize the email by using placeholders.

  2. Under Follow Up Action, the Return Shipment Method Code specifies the Shipment Method Code that will be filled in the sales document created through the Return Shipment follow-up action.