Table of Contents

Set up Waiting Reasons

When solving Complaints you use the Status field on the Complaint Card to keep an overview of what the next steps are. To clarify on whom you are waiting the Waiting status can be enhanced with Waiting Reasons.

  1. Select the Search icon, enter Complaint Setup, and then choose the related link.

  2. In the top menu, click on Waiting Reasons.

  3. In the Complaint Waiting Reasons window that opens, you can define and assign various waiting reasons. For example, Waiting internally, Waiting on customer and Waiting on vendor.