Table of Contents

Register a Complaint

Once a Complaint has been created, the next step is to register all details from a Complaint.

  1. Select the Search icon, enter Complaints, and then choose the related link.
  2. Click on the blue underlined Complaint number to open a Complaint Card.
  3. In the Registration - General FastTab fill out all information relevant for this Complaint, for example:
    • The Type of Complaint
    • Which colleague should take care of the Complaint in Assigned To
    • Who reported the Complaint in the Reported By section
    • The current Status of the Complaint
  4. In the Registration - Description FastTab register more details of the Complaint in the rich text editor. You can format the text and add images to provide a comprehensive overview of the issue.
  5. Register the specific document and Lines from that document in the Registration - Lines section.
  6. If applicable, you can add a photo by clicking Take Picture in the top menu of the Complaint Card.
  7. Once all relevant details are registered, the Complaint can be solved.
Note

If the complaint was created from the Create Complaint action within a relevant Sales, Purchase, or Quality document, the Registration General and Registration - Lines sections are automatically populated with information from that document.